Terms and Conditions
The Booking Procedure, and Terms and Conditions, including our cancellation policy.
To book your accommodation with Rose of Dubrovnik, Guests are kindly invited to submit your Booking online via the website. The team do their utmost to avoid disappointment to our guests, however, vacancies can change rapidly at times, owing to the high demand we experience, and once the deposit is received and processed, your reservation will be confirmed within 24 hours.
The deposit, which must be paid to secure your booking, may vary between properties, but will generally range from 10-30% of the final rent due. On submitting your deposit, the Terms and Conditions are accepted by all parties.
Payment is accepted by credit card secure payment via PayWay gateway. The remainder of the payment owing, (which is the total minus deposit) is due at arrival to your accommodation in Dubrovnik.
Prices of accommodation will be influenced by season of booking, length of booking, and number of guests. Many properties have a specifically listed minimum stay period, with the option of a short-stay surcharge. Extra guests arriving and sleeping over-night in accommodation, will incur a 30% surcharge.
A surcharge may be sought in the event of a booking for a period shorter than minimum stay( more details below), or for any extra Guests arriving to the accommodation who have not been declared at the time of booking, and for cleaning in the case of certain accommodations. A Visitors’ Tax is payable for all Guests arriving to Croatia: 1 euro/per night/per adult, and 0.50 euro/per night/per teen aged between 12 and 18, and no charge for children aged under 12.
Shortstay Bookings: Generally the minimum stays are indicated at each accommodation, and are accepted or not at the discretion of the Owner of the accommodation. For stays of three nights or under, generally Guests are asked to contact us two weeks before arrival when shortstay vacancies for three, two, or one night are released. There will be extra fees applied to shortstay bookings to cover cleaning costs.
Special requests and extra services, such as telephone, internet connections, cots, extra cleaning, apartment servicing, or other features stated in the website as available on request, should be requested a minimum two months in advance of arrival. Accommodations, with exceptions, are generally cleaned and serviced every seven days, or between bookings. Some accommodations charge extra for cleaning, and this will be generally advised at the outset. Extra services and cleaning can be negotiated with your host, or with us in advance of arrival.
Group Bookings: To avoid ambiguity and confusion in lodging payments, we appreciate group payments to be made in one single payment by an elected group representative. Bill-splitting will not be accepted.
Cancellation Policy:The deposit will be forfeited on cancellation of any bookings by Guests.
It may occur rarely in our experience, that a property Owner must cancel a booking (eg: urgent property repairs relating to health and safety, etc.). In this instance we will endeavour to advise guests as soon as possible of changes to conditions or a booking, to allow ample time for alternative arrangements to be made. In the event of a cancellation from the owner, we will offer the choice of comparable accommodation, an upgrade if possible, or a prompt and full refund.
Accommodation details at website: We endeavour to regularly update all accommodation details on this website, but there may be a delay in this regard, and all pertinent details should be verified with us at the time of booking or contact. Our policy is also to notify guests of a change in circumstances of their booking, such as nearby noisy construction works, etc. In these circumstances, our intention is to prepare guests for any changes, and to facilitate a satisfactory resolution if possible. The exact address of the accommodation will be provided on booking.
Terminology used on this website is as accurate as we can make it, and given international variations and nuances, we can only try our utmost to clarify whenever requested, and if a particular quality of an accommodation is tantamount to guests' satisfaction, that should be specifically enquired about. In general, private coastal or beach access is generally-speaking against local policy regarding land-ownership.Waterfront will refer to a property that is close to the waters' edge, the distance will be defined, and there will be no building obstructing water views or frontage. Distance to the Old Town refers to the approximate shortest walking or driving distance from the Old Town precinct, which can extend just beyond the actual walls of the Old Town (ie: the East-West banje beach and the Lazareti complex are part of the precinct). Guests should also note the discrepancy in defining bed-sizes (ie: USA and European terminology are not uniformly defined to re King size, Queen size, etc) When in doubt, please seek exact bed measurements.
Check-in time is from 3.00pm, and check-out is by 10.00am. Luggage hold is no longer a service we can provide, but is available to the public at Gruz Bus Station, or may be negotiated specifically with your landlord. Guests arriving to Dubrovnik by their own transport must contact their host in advance of arrival, to finalize arrival time, payment of the remaining rent, and collection of keys.
Cleaning In general, cleaning costs are included with the rental fee, with a few exceptions which are accordingly described in the website. Cleaning during stays is not generally offered, for security reasons, however, a change of bedlinen and towels is provided on the seventh day, unless otherwise arranged.
Accidents, Breakages, & Damages Policy: Guests are responsible for their own safety during their stay at our apartments and villas, and advised to undertake personal travel insurance cover for this reason. On arrival to accommodation, guests are advised, in the event of maintenance and repairs issues, all further enquiries should be directed to the landlord. Payment for breakages and repairs incurred by negligence or accident on the part of the guests will be sought by the landlord or host prior to departure from the accommodation. This office is open for calls from 08:00-20:00 hours weekdays, and 10:00-15:00 hours weekends.
Disabled and health-restricted guests: Please take note that staff and management at Rose of Dubrovnik encourage guests to read through introductory information and our website guide for visitors. Guests are held responsible for their own choices, and our staff will do their best to guide your decision according to the information given to us. Health-restricted guests are often better-advised to choose accommodation away from the steep centre, to avoid as much as possible the many steps of the Old Town, for which it is famous, among other reasons. Accommodations in Gruz, Lapad, and regional towns and islands usually offer relative ease of accessibility, compared to Ploce, Pile, and the Old Town. Gate access into the Old Town is achieved relatively easily by car, cab, bus, or ferry, and once entering the Old Town via Pile or Ploce gates (not the Buza Gate, which demands many steps) , the terrain is more level.
Requirements for Guests' behaviour: Guests staying in private accommodations are requested to observe local customs in respect of noise levels, and minimize disturbances to the surrounding neighbourhood. Guests are requested to dispose of trash thoughtfully, and handle the accommodation and city facilities with respect. Visitors are also requested to observe local by-laws and laws, especially in regards of driving laws, zero-alcohol tolerance for drivers, the consumption or sale of illicit substances, and disturbance of the delicate ecology of our precious foreshore. Parking restrictions are strictly observed in Dubrovnik, and guests are strongly advised to check parking conditions carefully. Towing regularly removes offending vehicles to a central depot, where they can be collected after payment of a penalty.
Insurance You are strongly advised to take out adequate travel insurance to cover your visit. We are pleased to advise as required.
Feedback: Rose of Dubrovnik continues to strive to satisfy the needs of our guests, and we welcome your feedback at any stage of your booking or stay with us. We will also be contacting you after your departure to invite feedback again, and participation in our annual prize.
Owners and landlords: Renting a property can be negotiated through the manager, Meliha Taslaman, who will arrange inspection, photo-shoot, and discuss terms. All photographs taken by our representatives, and the names allocated to each property is for the sole use of Rose of Dubrovnik for marketing and sales. Neither photos nor the names of properties are permitted to be used in any other context whether online or printed form, without prior written permission from our manager. Generally, we will not accept new properties once season has commenced.
All enquiries regarding our terms and conditions can be forwarded to our manager: Mrs. Meliha Taslaman, Manager, Iva Dulcica 15A, Dubrovnik 20,000; tel: +385(0)915967508